How It Works
- The integration reads incoming mail from your Microsoft 365 mailbox.
- Each email is matched to a project by subject, sender, recipients, and thread history.
- Matched emails appear in the project’s Emails tool.
- Unmatched or ambiguous emails go to an intake queue for manual assignment.
Connect Your Mailbox
- Open Settings > Integrations.
- Select Connect Microsoft 365.
- Sign in with your Microsoft account and approve the requested permissions.
- The first sync runs in the background.
Attachment Indexing
Attachment text content (PDFs, Word, Excel) is extracted and made searchable. Search for terms inside attachments from the project’s email tool or the global search.Reassign an Email
If an email is mis-assigned to the wrong project:- Open the email.
- Select Reassign.
- Choose the correct project or mark as unrelated.